experience
- Senior Program Manager — AI Infrastructure & GPU Systems Jun 2025 – Present Supermicro · San Jose, CA • Manage Private Cloud/Sovereign AI infrastructure programs, partnering with DDN, VAST and NVIDIA on clusters deployments: B200/300, GB200/GB300 and H200 etc • Drive end to end NPI program execution for system integration and AI infrastructure deployments across multiple programs Serve as main point of contact across engineering and customers; managed system level issues, driving escalations, and tracking resolution across chip integration, diagnostics, and bring-up phases • Improved release readiness by leading system integration and validation efforts with cross function teams and customers to achieve 100% coverage and efficient validation processes • Improved execution by reducing integration delays by 18% and increasing on-time delivery by 11% through stronger cross team coordination and planning • Track program performance through KPIs including customer satisfaction, development success and delivery timelines • Own program reporting, including milestone tracking, risk management and software readiness dashboards • Lead cross-functional meetings with customers, partners, and internal engineering teams to align on priorities, track progress and drive execution momentum between gate reviews. Client Manager — Enterprise Program Lead Jun 2022 – May 2025 NielsenIQ · Modesto, CA • Led Discover platform bring-up during migration from legacy systems to Nielsen Discover; managed parallel validation and data integrity checks to build readiness and production qualification. • Managed complex, multi workstream enterprise programs across product, engineering, operations, and offshore teams; drove onboarding and error free launch readiness for customer go-live. • Led executive QBRs and program reviews to align stakeholders and speed up decisions • Proactively resolved customer issues, increasing satisfaction, and improved customer satisfaction (NPS) by 33%. • Built ROI based frameworks to evaluate product trials, adoption likelihood, and purchase probability, improving program success and pilot utilization. • Improved processes and introduced automation to increase reporting accuracy and operational efficiency; tracked performance dashboards and KPI. Co-Founder & Product Lead Aug 2019 – Jan 2022 Gathervine Inc. · Santa Clara, CA • Cofounded and grew a community platform from 0 to 6,000+ users, supporting many communities during Covid • Managed full product lifecycle: including concept and planning to design, launch and go to market • Defined launch readiness criteria and coordinated execution across product, operations, and external partners • Partnered with global education platforms to run campaigns within the community, increasing revenue by 270% YoY. • Used beta user feedback and data insights to prioritize features and guide product decisions Merchant & Merchandising Manager Mar 2012 – Oct 2016 Loblaw Companies Limited · Brampton, ON • Managed full product introduction across large retail programs from vendor qualification and product specs through production readiness, inventory planning, and launch • Coordinated across buying, planning, logistics, marketing, and vendor partners to meet timelines; managed dependencies and escalated risks to keep planogram launches on track • Led vendor qualification and onboarding, evaluating product readiness, cost, and delivery capability before launch • Built structured timelines, milestone tracking and risk management processes to improve execution across product launches • Progressed through three levels of increasing program scope (Associate Merchant → Merchant → Merchandising Manager) over four years, demonstrating sustained performance across larger and more complex product introduction cycles. • • Coordinating software, hardware, software and production teams from chip integration and platform bring-up to L10/L11/L12 customer delivery